PermanentPosted today

Care Coordinator

Guardians Recruitment Chippenham · £28k–£30k

Overview Guardians Recruitment – recruiting on behalf of a domiciliary care provider Guardians Recruitment are recruiting on behalf of a growing, person-centred domiciliary care provider for an experienced Care Coordinator. This is a key hire to support service delivery and drive growth across Chippenham and the surrounding area (ideal for candidates living locally). The service currently delivers around 2,000 care hours per week, including 2 live-in care packages, and is expanding rapidly in the Chippenham area. The role You’ll be responsible for coordinating care delivery day-to-day, managing rotas, supporting carers and clients, and ensuring high standards of compliance and service quality. This role will also contribute directly to the growth and development of the area.

What you'll be doing

Key responsibilities:
Scheduling & rota management
Prepare, manage and distribute rotas accurately and on time
Allocate visits efficiently, considering staff availability, client preferences and continuity of care
React quickly to changes (sickness, urgent cover, new packages) and adjust rotas accordingly
Maintain accurate scheduling records on the care management system (PASS preferred)
Monitor daily alerts and take prompt action where required
Manage annual leave and maintain safe staffing levels
Participate in the on-call rota (1 night midweek / 1 weekend in 4)
Client & carer satisfaction
Build strong relationships with clients and families
Support carers with clear schedules and accurate information
Resolve concerns promptly and professionally
Manage medication changes quickly, updating care plans and communicating changes to carers
Compliance & monitoring
Monitor ECM throughout the day to confirm attendance and continuity
Ensure carers remain in calls for at least 95% of scheduled duration and address shortfalls
Manage alerts relating to missed calls, medication discrepancies and call overruns
Support audits, documentation reviews and CQC readiness
Complete the Wiltshire Council Capacity Tracker weekly (preferably Thursdays)
Monitor and manage incident/accident reports raised via PASS, ensuring investigations and actions are completed appropriately
Operational support & growth
Work closely with the management team to support sustainable growth
Support recruitment, onboarding and training of new care staff as required
Identify improvements to efficiency, quality and communication

What we're looking for

Essential requirements
Experience in care coordination / scheduling / admin within health & social care
Knowledge of domiciliary care operations and CQC requirements
Confident using care management/scheduling software (PASS preferred)
Strong organisation, attention to detail and ability to work under pressure
Excellent communication and relationship-building skills
Full UK driving licence and access to a vehicle
Desirable
NVQ Level 3 in Health & Social Care (or working towards)
Experience in a growing home care business